Downloadable material, both the courses and the workshops, is available in PDF file format and once this has been downloaded onto a computer the sale is considered complete and non-refundable.
All mailed out material is sent out by the next business day with a tracking number. Once they have been sent out the sale is considered to be complete and non-refundable.
These are self-directed study courses, studied by the student at home in their own time.
WCIA meets their obligation by releasing the full course material to the student at the time the order has been processed either by download, mail out or both.
The student’s responsibility is to work through the course and complete it within the timeline by writing and submitting the final exam.